During the "Free for the first 1000 buyers only" sale purchases will be limited to one per customer. If more than one watch is purchased, the order can be refunded in full or we can process the order with only one of the watches you have selected.
How soon should I expect my order to arrive?
Australia Post Tracked - Arrives in approximately 3 to 5 working days
Premium international Tracked - Arrives in 10 to 20 working days
Express Tracked Shipping - Arrives in 3 - 4 working days
(Working days are Monday-Friday. Public holidays excluded.)
Our delivery partner is currently experiencing delays of Australian and International orders due to COVID-19.
You will experience a delay in receiving your order at the moment. This is because all postal networks worldwide have had to implement strict safety policies which slows down the delivery process. Also postal services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed up getting your order to you.
We would appreciate your patience during this difficult time and know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your Eiris order to you.
Unfortunately we have had to temporarily pause deliveries to some countries due to COVID-19.
For further service updates, please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus
All Eiris watches are 5ATM Water Resistant, please pat dry if you are swimming or showering with your timepiece. Try to avoid exposure to sunlight for long periods of time to prevent discolouration to the face and band.
Please protect the leather band attached to the timepiece to ensure it lasts.
We recommend that you keep your band as dry as possible at all times. If using leather cleaner, please follow instructions carefully.
Oops we are sorry to hear this, Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.
Your watch face is covered by a 24 month warranty from the original date of purchase. The warranty does not cover:
• Battery, case, band/strap
• Damage resulting from improper handling, lack of care, accidents (dents, crushing, knocks or impacts), or normal wear and tear
• Water damage that exceeds 5ATM
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
If the watch proves to be defective in material or workmanship under normal use, it will be replaced free of charge. Once we receive your timepiece, please allow up to 10 working days for processing of replacements.
Send us your warranty claim via our Contact Us page or email us at firstname.lastname@example.org. So our customer service team can help you as fast as possible please include your order number, Your full name, Shipping address and reason for the claim.
You can purchase bands to customise the look of your timepiece on our website.
Send us an enquiry via our Contact Us page or email us at email@example.com. So our customer service team can help you as fast as possible please include your order number, Your full name, Shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.
At Eiris Watches we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties. If you are shopping on the Internet, cookies will be stored on your computer. Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping at Eiris Watches.